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Food Portal has been developed to report metrics on your organisational quality behaviour, helping to take the pain out of measuring and improving your food safety and quality culture.
Every incident recorded is categorised as 'proactive' or 'reactive', based on the source of event information. Customer complaints are reactive, whereas audit nonconformities are proactive, for example. Automated performance trending provides you with a measure of proactively raised incidents relative to reactive incidents - so you can state objectively whether your organisational quality behaviour is proactive or reactive and demonstrate how this metric changes over time. Root cause categorisation includes culture indicators such as staff turnover/retention and conflicts of interest in your quality management system. This really allows for a structured evaluation of the impact of cultural factors on your quality performance. Every responsive action taken is categorised as 'corrective' or 'preventative', with graphical trending of the ratio of corrective actions versus preventative actions over time. You can use this as a KPI to substantiate whether your organisational quality behaviour is reactive or forward-thinking and preventative. Proactive/spontaneous reporting is facilitated through the incidents system, and is reflected in the performance trending. This facilitates excellent communication and escalation of improvement opportunities throughout your business. Click through the slideshow to see how it all works. |
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Food safety and quality culture measurement can be challenging because of the inherently subjective nature of the topic. Food Portal can support the development of your food safety and quality culture by tracking objective metrics as they apply to your organisational quality behaviour.
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