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Objective performance metrics for your food safety and quality culture.
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Food Portal has been developed to report metrics on your organisational quality behaviour, helping to take the pain out of measuring and improving your food safety and quality culture.
Every incident recorded is categorised as 'proactive' or 'reactive', based on the source of event information. Customer complaints are reactive, whereas audit nonconformities are proactive, for example. Automated performance trending provides you with a measure of proactively raised incidents relative to reactive incidents - so you can state objectively whether your organisational quality behaviour is proactive or reactive and demonstrate how this metric changes over time.
Root cause categorisation includes culture indicators such as staff turnover/retention and conflicts of interest in your quality management system. This really allows for a structured evaluation of the impact of cultural factors on your quality performance.
Every responsive action taken is categorised as 'corrective' or 'preventative', with graphical trending of the ratio of corrective actions versus preventative actions over time. You can use this as a KPI to substantiate whether your organisational quality behaviour is reactive or forward-thinking and preventative.
Proactive/spontaneous reporting is facilitated through the incidents system, and is reflected in the performance trending. This facilitates excellent communication and escalation of improvement opportunities throughout your business.
Root cause categorisation includes culture indicators such as staff turnover/retention and conflicts of interest in your quality management system. This really allows for a structured evaluation of the impact of cultural factors on your quality performance.
Every responsive action taken is categorised as 'corrective' or 'preventative', with graphical trending of the ratio of corrective actions versus preventative actions over time. You can use this as a KPI to substantiate whether your organisational quality behaviour is reactive or forward-thinking and preventative.
Proactive/spontaneous reporting is facilitated through the incidents system, and is reflected in the performance trending. This facilitates excellent communication and escalation of improvement opportunities throughout your business.
Click through the slideshow to see how it all works.
Food safety and quality culture measurement can be challenging because of the inherently subjective nature of the topic. Food Portal can support the development of your food safety and quality culture by tracking objective metrics as they apply to your organisational quality behaviour.
A holistic service:
Food Portal offers a holistic range of cloud-based quality systems for food manufacturers. The service is not split into modules, so you'll never need to compromise on the functions you have access to.
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Food Portal enables you to create a profile for each of your suppliers and manufacture sites, and administrate approval and assurance evidence.
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The systems on Food Portal allow you to quickly and easily produce version-controlled risk assessments for each raw material supply route. The user interface was inspired by retailer specification systems and has been developed to take the frustration out of this technically demanding task.
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The information you enter into the risk assessment for each individual raw material is used to automatically generate a range of site control documents, including: the approved list for purchasing, the allergen risk assessment, the raw material acceptance criteria reference document, the site vulnerability assessment, and raw material surveillance schedules.
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The incidents management system rationalises all quality incidents that occur throughout your operations into a single register, and provides a structure for investigation and responsive actions. Trending is done automatically so when you use Food Portal to record and close-out incidents, you don't need to do any further administration for performance trending.
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Food Portal provides facilities for you to define your auditing team, risk-assess audits to determine auditing frequency, establish your auditing schedule, and carry out audits. You can carry out factory audits using a smart phone, uploading photo evidence on the go.
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The systems on Food Portal don't just handle your raw material and finished product traceability information - when you allocate a batch of product to a customer order, traceability information is automatically emailed to your customer, and you have the facility to offer your customers verification that materials have been drawn from a positive stock pool.
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