General Enquiries

is this software? do i have to download anything?

Although we do provide access to software, there is nothing for you to download.

You're probably used to having to download and install software after purchasing as historically that is how things were always done.

We wanted things to be more convenient for you and decided to use cloud computing to provide you with the ability to use our software without having to download or permanently install anything. You access our platform with a web browser and we maintain all of the software, server and security for you.

Using this model also allows us to keep our costs low, a saving we pass on to you (when compared against other similar software providers).

What measures are taken to secure My business data?

If you’re concerned about security, rest assured our website holds an SSL certificate. SSL ensures that you navigate the site over a secure 128-bit encrypted connection. Our site is also protected by a DDoS mitigation service for advanced cyber-attack protection.​​

Our platforms infrastructure runs on AWS data centres, certified for SOC 2, PCI DSS Level 1 and ISO 27001/27017/27018, as well as HIPAA compliance for protecting health information and FERPA compliance in the education sector.

To ensure the safety of your data, all staff are trained in the GDPR regulations and security guidelines.

As a company we aim to be GDPR compliant by regularly training all our staff. We conduct training and refresher sessions on a regular basis and incorporate data protection training into our onboarding process for new employees. As a compliant company we do not simply train our staff and forget about data protection compliance, we embed data protection compliance into our company culture so that protecting your information becomes second nature to us.

Will i have to update anything? How do I add any new patches or releases?

No, you are not required to check for or install any updates, patches or version releases. These will all be rolled out automatically for you to access the next time you log on as usual.

Im based in another country. Do you have international versions of the platform?

Whilst Food Portal is a registered UK company, the platform, with all its databases and systems, is mapped to the BRC Global Standards.

I think this is a g​reat idea but will i be able to use it if my suppliers dont?

Yes, you will. The systems on the platform have been designed to be completely functional with or without your suppliers also using Food Portal, however as more businesses join the network, all members will get more opportunities to connect with each other.

Payments/Subscriptions

I'd like to register and take a look around the platform before i make any payments. is this possible?

Yes, it is. There are various ways to check out the platform before registering.

The overview provides a complete walkthrough of the features of the site and is updated as more features are added.

There are also some guidance videos to give people a visual and narrated walkthrough of what can be done within Food Portal.

Finally, everyone who registers here is given a FREE 30-day trial to allow them to familiarise themselves with the platform and confirm it is the right fit for them and their company. If you decide the platform is not for you, just use the self-serve payment manager to cancel your subscription before it renews.

i'm sorry but i don't want to use this service anymore. how can i cancel my subscription?

We are sorry to hear that you don't want to use our services anymore. We hope that you will take a moment to let us know if there is anything we can improve on or change.

With our self-serve payment manager, you are in complete control and can use it to change, pause or cancel your subscription whenever you want

Do i need to enter my payment details to register?

​No, you do not. When signing up to a free trial, our payment provider allows customers to checkout without providing payment details.

​However, you will need to use the self-serve payment manager to add your payment information before your trial expires or your account will be deactivated

What payment methods do you accept?

​We accept subscription payments via Credit/Debit Cards and Direct Debit. We have also partnered with IwocaPay, who provide a great service allowing you to spread your payments over a 3-month period, interest free.